Telecom is a victim of its own success. Many markets are now saturated, leaving consumers with a wide array of options to choose from.
With minimal switching costs and little reason to stay loyal, customers are more likely to explore alternative providers. This dynamic poses a significant challenge for telecom companies looking to retain their customer base.
https://fortune.com/2025/10/25/telecom-ai-aggregation-future-of-industry-accenture-managing-director/
